Pyla Harika
ServiceNow Integration Developer | ITSM Solutions, Workflow Automation at Kovan Technology Solutions
- Role
- Servicenow Developer at Anthem, Inc
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Pyla Harika
ServiceNow Developer with 3+ years of hands-on experience designing, developing, and…
Experience
Servicenow Developer
Feb 2025 — Present · OH, US
Architected and implemented an enterprise-wide ServiceNow ITSM solution for Anthem\'s healthcare operations, streamlining their incident management process to handle peak volumes of daily tickets during open enrollment periods.Developed custom ServiceNow integrations using REST APIs and JDBC connections, successfully bridging legacy claims systems with modern service management workflows, enabling real-time updates across 50+ regional offices.Engineered dynamic UI Policies and Client Scripts using JavaScript and AngularJS, creating an intuitive self-service portal that became the primary support channel for over healthcare providers and employees.Spearheaded the configuration of complex SLAs and business rules for critical healthcare operations, ensuring high-priority incidents affecting patient care were resolved within 15 minutes.Designed and deployed automated workflow solutions that transformed a manual 15-step provider credentialing process into a streamlined 4- step digital journey, drastically improving onboarding times for healthcare professionals.Implemented ITOM Discovery and Service Mapping for healthcare infrastructure, automatically mapping 600+ business services and reducing outage impact on patient-facing systems by 70%.Led the development of custom Script Includes and ACLs to enforce role-based access controls, successfully meeting HIPAA compliance requirements while maintaining system flexibility.Orchestrated bi-weekly update set promotions and system enhancements with zero production incidents, earning recognition from Anthem\'s CIO for exceptional service delivery in support of critical healthcare operations.
Education
University of Dayton
Master of Science - MS, Computer Science
Raghu Engineering College
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
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