Prasanna Venkatesan
Digital Innovation Leader I AI-driven Transformation I GenAI I Customer Success I Business Strategy|Go-to-Market
- Role
- Engagement Director, Professional Services at Salesforce
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Prasanna Venkatesan
Prasanna specializes in guiding organizations through every phase of their digital…
Experience
Engagement Director, Professional Services
Jan 2021 — Present · San Francisco, CA, US
Led full lifecycle transformations across Salesforce Clouds, including Sales, Service, Marketing, Customer Experience, Field Service, and Partner Relationship Management- Drove high-quality delivery results by implementing strong governance and fostering continuous improvements- Enabled Agent Force/AI to drive customer engagement through digital labor and deliver cost-saving impacts- Led business value assessments, capability mapping, and roadmap development to help customers realize their ambitions-Partnered with Account Partners and License teams (AEs/SEs) and led large scale strategic sales initiatives and secured over $10M in professional services deals
Education
Government College Of Technology
Bachelor's in Engineering
Skills
- Project Management
- Crm
- Risk Management
- Global Delivery
- Software Project Management
- Project Delivery
- Requirements Analysis
- Enterprise Architecture
- IT Strategy
- Management Consulting
- Software Development
- Governance
- Standard Delivery
- Vendor Management
- Pmo
- Change Management
- Requirements Gathering
- Offshore Software Development
- Project Planning
- Management
- Regression Testing
- Siebel
- Leadership
- Testing
- Business Process
- Program Management
- Solution Architecture
- Eai
- Salesforce.com
- Business Process Improvement
- Business Transformation
- Sdlc
- Integration
- Client Relationships Strengthening
- Software Development Life Cycle (Sdlc)
- Data Integration
- Budgets
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