Pushpendra Singh Champawat
Product Manager @ Apollo 24|7 | IIT Kharagpur | Growth PM | Quick Commerce | HealthTech
- Role
- Product Manager at Apollo 24 7
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Pushpendra Singh Champawat
I am Pushpendra Singh Champawat, and I am currently working as a PM at Apollo 247 after graduating from IIT Kharagpur. I have 4+ years of experience in product management. At Apollo 247, I work in the Growth Product Team to increase GMV while being profitable and improve customer experience Tools and Technologies- JIRA, SQL, Python, APIs, CleverTap, Figma, Whimsical, Bolt, Lovable, Freshchat, LLMs, etc You can find my resume here- https://drive.google.com/file/d/1mMcimnUQXYeCwg9_78l8QNqaqJalx3AJ/view?usp=sharing Looking forward to hearing from you.
Experience
Product Manager
May 2021 — Present · Gurugram, IN
Reduced 20% in average resolution time by formulating process flows and managing stakeholders in shift of support desk> Improved CSAT scores by 25% MoM by revamping the customer support ticketing workflows and preparing SoPs> Increased adoption rate of In-app customer help center from 7% to 75% by conceptualizing and framing new UI and UX> Tracked KPIs by setting up the Analytics Dashboards, alerts and performance reports for operations & leadership teams
Education
Delhi Public School Jodhpur
Mathematics
2006 — 2015
Indian Institute of Technology, Kharagpur
Dual Degree
2016 — 2021
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