Pushpendra Rathore
Student Support Head at ALLEN
- Role
- Deputy Manager at ALLEN
- Location
- Kota, RJ, IN
- LinkedIn followers
- 500 followers
About Pushpendra Rathore
With 15+ years in operations, I focus on strengthening the customer experience through effective processes and technology. I’ve built and managed support functions across regions, introduced ticket resolution systems, and improved CSAT and retention by acting on NPS and voice of customer feedback. My background includes training & development programs, webinars and delivering fortnightly performance reports to ensure transparency and continuous improvement. Skilled in A2P/WhatsApp Business API campaigns, call analytics, and CRM-integrated telephony. I bring a blend of people leadership, process design, and tech adoption to deliver measurable results.
Experience
Deputy Manager
Dec 2024 — Present · Kota, IN
Support Operations : Directed and supervised all aspects of student support operations, including team management, training, and ensuring exceptional student satisfaction. Collaborate closely with business head.A2P (Application-to-Person): Successfully managed A2P (Application-to-Person) messaging campaigns, utilizing platforms such as WhatsApp Business API to deliver automated notifications, Template messaging, click to chat and promotional messages to customers. Flow design in waba chatbot.Call Monitoring & Analytics : Acted as the single point of contact for managing the Salestrail App, which facilitates mobile call log and recording for both SIM and WhatsApp calls. Oversaw license management, user administration, team supervision, and generation of widgets and reports to support sales teamtracking and goal attainment.Internal Case Management : Designed and developed an internal case management system in collaboration with IT, streamlining processes for handling student queries across 6 countries for timely resolution.Telephony Tool : Identified and implemented a telephony tool tailored to company requirements. Supervised team operations for inbound and outbound calls integrated with Salesforce CRM, ensuring seamless communication with customers.
Skills
- Higher Education
- Research
- Proof Reading
- Editing
- Customer Relations
- Marketing Communications
- English
- Curriculum Development
- Event Planning
- Public Relations
- Customer Service
- Marketing
- Social Media
- Event Management
- Marketing Strategy
- Social Media Marketing
- Event Coordination
- Ms Excel
- Teaching
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