Pushpendra Jangid
Collection Analyst
- Role
- Collections Manager at YES BANK
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Pushpendra Jangid
Collection Operation Manager, optimising collections processes, ensuring compliance with…
Experience
Collections Manager
Dec 2024 — Present
Manage a team of agents and supervisors, providing coaching, feedback, and support to help them achieve their goals· Monitor call centre performance metrics such as service level, average handle time, and customer satisfaction· Develop and implement strategies to improve call centre performance and enhance customer experience.· Monitor collection performance metrics such as the number of collections, amount collected, and delinquency rates· Develop and implement strategies to improve collection performance, reduce losses, and enhance customer experience· Analyze collection data to identify trends and opportunities for improvement· Ensure that collection operations comply with all regulatory requirements and industry standards· Collaborate with other departments to resolve customer issues and implement cross-functional initiatives· Create and maintain reports on collection performance, including key performance indicators and service level agreements· Manage collection call center budgets and staffing levels to ensure adequate coverage during peak hours· Participate in recruitment, hiring, and onboarding of new collection agents· Conduct regular team meetings and training sessions to keep collection agents informed about company policies, procedures, and performance expectations
Education
Manipal Academy of Higher Education
Post Graduate Diploma In Banking and Finance
2021 — 2022
Jaipur Engineering College & Research Center,jaipur
Mechanical Drafting and Mechanical Drafting CAD/CADD
2016 — 2018
Regional institute of polytechnic Jaipur
Diplima engineer
2012 — 2015
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