Pushpendra Singh Champawat
Product @ Apollo 24|7 | IIT Kharagpur
- Role
- Product at Apollo 24 7
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Pushpendra Singh Champawat
I am Pushpendra Singh Champawat, currently working as a Product Analyst at Apollo 247 after graduating from IIT Kharagpur. I have experience of ~3 years in product management. At Apollo 247, I am working with the Customer Success Team to achieve lighting fast responses and resolutions to customer queries and complaints. Tools and Technologies- JIRA, SQL, Python, APIs, CleverTap, Figma, Whimsical, Balsamiq, Freshchat, Chatbots etc. You can find my resume- https://drive.google.com/file/d/1Vok2r6EE_9Na5y3sAYe8d4XtBs4FbyY-/view?usp=sharing Looking forward to hearing from you.
Experience
Product
Mar 2021 — Present · Gurugram, IN
Reduced 20% in average resolution time by formulating process flows and managing stakeholders in shift of support desk> Improved CSAT scores by 25% MoM by revamping the customer support ticketing workflows and preparing SoPs> Increased adoption rate of In-app customer help center from 7% to 75% by conceptualizing and framing new UI and UX> Tracked KPIs by setting up the Analytics Dashboards, alerts and performance reports for operations & leadership teams
Education
Indian Institute of Technology, Kharagpur
Master of Science (M.Sc.), Geophysics
2016 — 2021
Delhi Public School Jodhpur
Mathematics
2006 — 2015
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