Pushparaj Upadhyaya
Project Manager | I help enterprises optimize service delivery and lead complex IT projects with precision and lasting impact | Scrum Master | ITIL V3 Expert | Ex-Travelex
- Role
- Project Manager at Neelitech
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Pushparaj Upadhyaya
Incident management is not just about resolving issues; it\'s about preventing them.” — Abdul JaludiFrom a Chemistry graduate to a Project Manager at Neelitech, my 23+ year journey through the dynamic lanes of IT has been about evolution, impact, and intentional leadership. My career began in the trenches of software engineering, where I wrote my first lines of code and understood the heartbeat of enterprise systems. Over the years, I moved up the ladder—navigating roles in system analysis, technical leadership, and service delivery across companies like Travelex and McKinsey. Today, I lead service excellence—driving end-to-end ITSM transformations, optimizing support operations, and elevating stakeholder satisfaction. I’ve enabled cross-regional knowledge transfers, led tool migrations, and upheld CSAT scores of 4.0 through proactive service monitoring. My approach is rooted in a strong technical backbone: Agile delivery, ITIL frameworks, stakeholder collaboration, and performance-based service design. I thrive in complexity—aligning global teams, streamlining processes, and embedding preventive systems that work long after implementation. Results I’ve delivered:• Achieved 100% SLA compliance through data-driven team training• 🧠 Led 600+ RCA corrections—reducing recurring incidents and knowledge gapsOutside the boardrooms and dashboards, I’m a people-first leader who believes in growing teams with empathy, coaching, and clear purpose.Let’s connect if you\'re looking for someone who merges tech depth with strategic service leadership. p••••••••@gmail.com
Experience
Project Manager
Aug 2025 — Present · Bengaluru, IN
Proficient in organizing, planning, and executing projects within constraints, ensuring alignment with stakeholder expectations. Adept at leading cross-functional teams, defining project goals, and driving projects to completion. Passionate about leveraging technology to enhance business processes and improve operational efficiency.
Education
Bharat English High School
Matriculation
1982 — 1994
SIES College of Arts, Science & Commerce
Bachelor’s Degree, Chemistry
1997 — 1999
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