Pushpa Tiwari

Operations @HDFC Bank

Mumbai, IN

Automation process improvement in with Robotics Team making SOP and Process Notes. resolving auditor\'s query viz NISSIM, PWC etc• Proactive FD lien Removal Process Owner at PAN India Level and handling escalations.• Transaction Processing error free - Payout Reports, Cleanups, NDC Issuances basis approvals from Credit, Business and Product Heads.• Regulatory reporting viz. preparation of various MIS to be presented for regulatory reporting. • Interaction with internal/external auditors, originators, trustees regarding new deals and pay in/ payout transactions. • Coordinate with Product, Credit, Policy teams on various requirements.• Monitor TAT, productivity and accuracy of processing.• Deal Executions viz. Loan Assignment (DA) and Pass Through Certificate (PTC).• Managing Branch Operations like A/c opening, Fixed Deposits, Lockers, Cash Non-Cash Transactions processing like NEFTs, RTGS, Fund Transfers, Cash Withdrawals & Deposits, DD, FDs, RDs, etc.• Customer service – resolution to walk in customers requirement and issues.• Branch Operations, DMS, STR, LTR, Audit Compliance, Critical Reports Generation.• Pins Custodian and review all critical reports, monitor cash levels, etc.• Cross Selling & enhancing relationship with existing customers. Selling of Investment products like Mutual Fund, Insurance & CASA accounts. Knowledge of CRM, Oracle applications.

Atomic Energy Central School

10th & 12th

ICFAI

CFA (MS-Finance)

Welingkar Institute of Management

Advance Diploma in Business Administration

HSNC UNIVERSITY, MUMBAI

Certification on Introduction to Housing Finance Level 1

BMS from University of Mumbai

Bachelor of Management Studies (Finance Specialisation)

Welingkar Institute of Management

PGDBM-Hybrid Programme