Pushpa Nandaram
Product Technical Manager | Leading Technical Teams & Collaborating with Engineering to Resolve Bugs | Expertise in Customer Experience, Risk Mitigation, Strategic Planning | Operations Leadership in Trust & Safety
- Role
- Product Quality Manager at Linkedin
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Pushpa Nandaram
Dynamic and results-driven leader with over 16 years of experience in Banking, E-commerce, Social Media, and ITES industries. Proven expertise in operations management, strategic planning, risk mitigation, and client relationship management. Skilled in driving business transformation, optimizing processes, and leading cross-functional teams across global markets.Key Achievements:Global Transition Leadership: Successfully led the transition of multiple processes from New Zealand to India in January 2009. Spearheaded end-to-end knowledge transfer and process assimilation for the pilot team, resulting in a seamless handover and improved operational efficiency. Developed customer-centric solutions tailored to regional needs, boosting client satisfaction.Process Optimization & Continuous Improvement: Leveraged Lean and Six Sigma methodologies to streamline workflows, achieve productivity gains, and reduce operational costs. Consistently delivered targeted process improvements that enhanced efficiency and effectiveness.Team Leadership & Development: Built and led high-performing teams with a focus on collaboration, innovation, and continuous development. Implemented best-in-class service standards and procedures, driving consistent excellence and surpassing business objectives.Customer Experience Enhancement: Expert in monitoring and enhancing customer interactions, ensuring compliance with SLAs and operational guidelines. Delivered exceptional customer experiences that led to increased client retention and satisfaction, while optimizing overall costs.Strategic thinker with a balanced approach to business challenges, adept at managing independent operations and maximizing resource utilization. Highly motivated, adaptable, and creative, with a proven track record of providing innovative solutions that drive operational efficiency, improve team performance, and deliver measurable top-line growth and bottom-line impact.
Experience
Product Quality Manager
Jan 2025 — Present
Education
St Mary Girls High School Bangalore
Master's degree, Business/Commerce, General
BMS Institute of Technology and Management
Bachelor's degree and M.COM, Business Administration and Management, General
2000 — 2007
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