Pushpa Bharti
🚀 Strategic Project Manager | CX Transformation | Driving Growth, Retention & Innovation | Ex-Airtel & Tata Tele | Seeking New Assignments | Action, Empathy & Execution
- Role
- Customer Communications Manager at DishTV
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Pushpa Bharti
Strategic Project Leader | Driving Growth Through Action & Empathy With 15+ years of experience across telecom and digital platforms, I specialize in leading high-impact projects that transform customer experience, optimize operations, and deliver measurable business outcomes. At Airtel and Tata Tele, I’ve consistently turned challenges into scalable solutions—delivering over ₹12 lakh/month in cost savings through process automation and communication strategy optimization. I thrive at the intersection of CX transformation, agile delivery, and cross-functional leadership—bringing together teams, tools, and technology to create seamless customer journeys. Whether it’s designing omnichannel engagement strategies, deploying IVR and chatbot frameworks, or driving retention through data-driven insights, I lead with purpose and deliver with precision. Known for my ability to inspire teams, streamline processes, and unlock growth, I’m now seeking new assignments where I can drive projects, people, and impact—and help organizations scale with empathy and innovation. Let’s connect if you’re building something bold.#CustomerEngagement #CommunicationStrategy #CXOptimization #DigitalTransformation #ProjectManagement #OmnichannelExperience #ProcessImprovement #CustomerSuccess #DataDrivenDecisions #CostOptimization #IVR #WhatsAppBusiness #ChatbotStrategy #EmailMarketing #CrossFunctionalLeadership #CustomerJourneyMapping #TelecomInnovation #RetentionStrategy #BusinessImpact #ContinuousImprovement
Experience
Customer Communications Manager
Mar 2021 — Present · Noida, IN
Education
Symbiosis Center for Distance Learning
MBA; PGDHRM; PGDMWIT
2008 — 2010
Acharya N.G. Ranga Agricultural University
Bachelor's Degree
2006 — 2010
Holy Cross School
10+2
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