Pushkarini Kajaya

About Pushkarini Kajaya

Strategic Global Delivery Leader with 25+ years of experience owning and scaling high-value enterprise relationships across telecom, technology services, and regulated industries. Strong GCC leader with deep experience aligning global strategy to regional execution while ensuring financial discipline, risk management and stakeholder confidence.Trusted CXO advisor known for balancing commercial growth with delivery excellence to build enduring, outcome-driven partnerships, converting trust into revenue, turning around at-risk accounts, expanding strategic alliances, and leading global multi-vendor clients, system integrators & service partners through large scale transformation where collaboration, accountability and execution discipline are critical.Market-aware, future-ready executive with strong execution and governance credibility, leveraging data, GenAI, analytics, and design-thinking to drive sustainable growth and innovation.

Experience

1. Portfolio Delivery Leader

   Cognizant

   Feb 2026 — Present · Mumbai, IN

   Delivery Leadership & GovernanceLead and govern end‑to‑end service delivery across the MedTech domain, ensuring high‑quality execution of RCM, Complaints Management, and Contact Center operations. Drive operational excellence through strong oversight, risk management, and adherence to compliance and regulatory standards.Solutioning and InnovationPartner with internal and external stakeholders to conceptualize and design forward‑looking, scalable, and compliant solutions. Leverage emerging technologies and process re‑engineering to enhance efficiency, customer experience, and business value.New Business DevelopmentDevelop compelling, analytically backed business cases that articulate value propositions centered on cost optimization, productivity improvement, and technology adoption. Support pursuit teams by shaping winning solutions aligned with client needs and industry trends.Stakeholder ManagementInfluence and engage senior and executive‑level stakeholders to secure alignment and buy‑in for strategic transformation initiatives. Foster trusted relationships to ensure smooth decision‑making, transparency, and ongoing sponsorship.People and Team ManagementCultivate a high‑performance culture rooted in inclusion, collaboration, and continuous learning. Coach and mentor teams to build capabilities, strengthen engagement, and drive consistent delivery outcomes.

Education

• St. Marys Convent School

  BCOM, Commerce

  1989 — 1995

Skills

• Service Delivery
• Sla
• Bpo
• Mis
• Bpo Operations
• Transition Management