Pushkar Vagal
Associate Director - Client Services - Passionate for Customer Success (Operations and Delivery)
- Role
- Associate Director Client Services at NTT Global Networks
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Pushkar Vagal
A Senior IT leader with 18 years of experience in IT Enabled Services (ITeS) and Telecom which includes Service Delivery, Program / Project management, Product management, Service Management with ITSM framework (Incident, Problem, SLA, Change and Configuration Management).* Proficient in conceptualizing, developing, implementing solutions, partnering with business leaders & stakeholders to achieve higher levels of efficiency & effectiveness.* Consult Senior Management on strategic vision, driving change, building product/services roadmap/blueprints, infusing new ideas, implementing emerging technologies for the long run, and taking enterprise system performance & productivity to the next level.* Consult clients for adoption of the right CX products, services, and strategies to help realize their outcome goals and meet continuous business needs.
Experience
Associate Director Client Services
Apr 2024 — Present · Mumbai, IN
Education
University of Mumbai
MBA, Management Information Systems and Services
2009 — 2012
University of Mumbai
Diploma In Electronics & Video Engineering, Electronics, Telecom,Digital Communication
1996 — 1999
University of Mumbai
B.E (Electronics), Electronics, Telecom,Digital Communication
2000 — 2003
Skills
- Crm
- Erp
- Pre-Sales
- Leadership
- Project Management
- Management
- Outsourcing
- Risk Management
- Team Management
- Software Documentation
- Security
- Service Delivery
- Program Management
- Vendor Management
- Project Planning
- Strategic Planning
- Testing
- New Business Development
- Analysis
- Strategy
- IT Service Management
- Change Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.