Pushkar Sharma
Leveraging technology and driving innovation.
- Role
- Field Service Engineer at 安捷伦
- Location
- Delhi, IN
- LinkedIn followers
- 500 followers
About Pushkar Sharma
Contributing towards organizational goals and visions by putting my best efforts to…
Experience
Field Service Engineer
May 2016 — Present · New Delhi, IN
Leading major technical escalations and service initiatives, providing customer training, and collaborating with cross-functional teams for system enhancementsResolved critical system escalations ensuring customer satisfaction and system reliabilityPerformed installation, qualification, and repair for various analytical instruments including HPLC, UHPLC, LCMS, Prep LC, and Special DetectorsManaged software issues related to Open Lab Ez chrom, Open Lab CDS Client Server, Standalone Empower, and ChromeleonSupported and facilitated customer training initiatives through the Lab Productivity School (LPS) to enhance user understanding of system functionalitiesCollaborated with sales and application teams to identify customer needs and suggest system upgrades or replacementsConducted team mentoring sessions to bolster technical and professional skillsOrganized and led social and sports activities within the organizationReceived multiple accolades for exceptional customer service, including the prestigious Agilent Annual Functional Award.
Education
AMITY University Gurgaon
Bachelor of Technology (B.Tech.), Electrical/Electronics Equipment Installation and Repair, General
2011 — 2015
Amity University
Master, Sales and Marketing
2019 — 2021
Amity University
Bachelor, Electronics and Communication
2011 — 2015
Amity University
Master of Business Administration - MBA, Sales and Marketing
Skills
- Research
- Microsoft Excel
- Customer Service
- Microsoft Word
- Leadership
- Powerpoint
- Microsoft Office
- Management
- Public Speaking
- Project Management
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