Pushkar Sachdev

About Pushkar Sachdev

I am a Senior Customer Success Manager with 12+ years of experience driving growth, retention, and digital transformation for global enterprise clients. Currently, I serve as the Strategic Vendor Lead for Palo Alto Networks (via Stratapps), where I manage a high-impact portfolio of 40+ Mid-Market and SMB accounts.I specialize in bridging the gap between complex technical solutions and business value. By focusing on data-driven Customer Success Plans (CSP) and proactive health monitoring, I ensure my clients maximize their security ROI while maintaining a seamless partnership.Key Performance Highlights: Portfolio Impact: Manage a diverse book of business with an average ARR of per customer. Product Excellence: Consistently maintain an average adoption rate of 93% across my overall portfolio. Identified and closed expansion opportunities for 10+ key accounts, driving a significant portfolio growth of $15k–$30k USD in additional ARR per customer over a two-year period. Operational Quality: Achieved a 15-month streak (2024–2025) of zero customer escalations through proactive risk mitigation. Global Migrations: Successfully spearheaded a UI migration for global clients and led a cross-border process transition from Philadelphia, USA to India.Beyond the Portfolio:I am passionate about leadership and operational efficiency. I frequently serve as the Acting Team Manager, mentor team members on communication and soft skills, and collaborate with Senior Management to architect recovery strategies for \"at-risk\" accounts.Core Expertise:Strategic Account Management | Retention & Churn Mitigation | MBR/QBR Leadership | Cybersecurity SaaS | Stakeholder Orchestration | Process Improvement

Experience

1. Senior Customer Success Manager

   Stratapps

   Sep 2025 — Present · IN

Education

• St. Anns School Gurukul

  Commerce, ICSE

  1999 — 2001

Skills

• New Hire Mentoring
• Vendor Management
• Fraud Analysis
• Strategic Planning
• Css Basics
• Employee Traning
• Event Planning
• 3rd Party Integrations
• Adobe Photoshop Basics
• Enterprise Software
• Event Management
• Html
• Meeting Planning
• Customer Relationship Management (Crm)
• Customer Service
• Microsoft Office
• Software as a Service (Saas)
• Business Process Improvement
• Account Manager
• Performance Management
• Training
• Personal Organization
• Client Success
• Product Migration
• Banking
• Risk Management
• Team Management
• Project Management
• Salesforce.com
• Client Services