Pushkar Jaiswal
Team Leader @Ethereal Assurance Pvt Ltd
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WORK HISTORY
Team Leader @Ethereal Assurance Pvt Ltd
EDUCATION
Praxie
High School Diploma
Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur
Graduation (BCOM COMMERCE)
Praxie
High School Diploma
Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur
Bachelor of Commerce - BCom, Business/Commerce, General
JAGRAN COLLEGE OF ARTS, SCIENCE & COMMERCE, JUHI,
Bachelor of Commerce - BCom
ABOUT PUSHKAR JAISWAL
PROFESSIONAL SUMMARYResults-driven Team Leader and Debt Relief Specialist experienced in UK outbound operations,call closing, IVA/DMP case drafting, and client financial guidance. Skilled in personal budgetingsupport, affordability analysis, and FCA-compliant communication. Strong leadership record withproven ability to boost team performance and conversions.CORE COMPETENCIES• Team Leadership & Coaching• Call Closing & Conversions• Debt Management Plans (DMP)• Individual Voluntary Arrangements (IVA)• Case Drafting & Financial Assessment• Personal Budgeting Support• CRM: Salesforce, HubSpot, Zoho• FCA-Compliant Communication• Objection Handling & Negotiation• Performance & Quality ManagementPROFESSIONAL EXPERIENCETeam Leader | Call Closer | Case Drafter – UK Debt Relief• Led teams in UK debt relief campaigns, improving conversion quality and compliance.• Closed high-value IVA & DMP leads with consistent 70–80% success rate.• Drafted complete IVA and DMP case files including income, expenditure, and creditor details.• Assisted UK citizens with budgeting guidance for affordability and financial control.• Reduced drafting errors by 40% through accuracy checks.• Handled complex escalations professionally.Debt Relief Advisor | Outbound Sales• Conducted outbound UK calls for IVA and DMP qualification.• Performed detailed income & expenditure assessments.• Guided clients through budgeting and debt solution options.• Achieved 120–150% monthly targets with strong objection handling.Customer Support & Problem Resolution Executive• Resolved documentation, billing, and service queries.• Maintained 95% CSAT and reduced AHT by 15%
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