Pushkar
Technical Operations Engineer | Expert in Data Visualization (Power BI, Grafana) | ELK, Datadog, Metabase, Microsoft Clarity | Skilled in System Monitoring, Debugging, and Customer Support
- Role
- Technical Operations Engineer at Twid
- Location
- Motihari, IN
- LinkedIn followers
- 500 followers
Experience
Technical Operations Engineer
Dec 2023 — Present
I\'m a Technical Operations Engineer with expertise in data visualization, monitoring, and analysis across multiple platforms. I create Power BI dashboards for merchants and issuers, and use ELK for log analysis, Datadog for system monitoring, and Grafana for custom dashboards. I work with Metabase to analyze data, providing insights for issuers, merchants, and teams, and collaborate with cross-product teams to resolve technical issues. Focused on customer satisfaction, I handle queries, escalations, and refunds using Microsoft Clarity, and guide SRE engineers in system debugging and RCA to maintain system performance and stability.
Education
Asansol Engineering College (AEC)
Bachelor of Technology - BTech
2016 — 2020
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