Purvi Boni

About Purvi Boni

Innovative and dynamic Service Manager with 10+yrs. of experience in various IT sectors (Commercial, Financial, Manufacture).Adept at identifying potential service issue and resolving it in professional courteous manner. Focused on applying and instituting service standards. • Collaborating with the Transition team and establish new projects with suitable ITIL processes.• Managing client’s new demands for services and ensuring it is achieved as agreed• Presenting the account in monthly governance meeting with clients.• Mentoring other service managers under my organizational hierarchy. • Make sure all critical and major incidents are addressed within SLA.• Manages and coordinates all activities necessary to control, track and audit Changes in the environment.• Evaluates performance metrics against the defined critical success factors and institute actions to correct shortcomings or further streamline the process as necessary• Collaborating with cross functional teams and vendors to create a quality root cause analysis to minimize repeat failures.• Organizing and maintaining the regular Service Level review process.

Experience

1. Consultant Specialist

   HSBC

   Oct 2023 — Present · Pune, IN

Education

• Jai Narain Vyas University

  Bachelor of Engineering (B.E.), electronic and communication engineering

  2009 — 2013

Skills

• Sql
• Microsoft Word
• IT Service Management
• Data Center Operations
• Windows
• Lotus Notes
• Omnibus
• Microsoft Office
• Mysql
• Powerpoint
• Microsoft Excel
• Scom
• C
• Vlookup
• Vendor Management
• Data Center
• Incident Management
• Itil
• C++