Purvai Kumar
Strategy, Ops & Insights | CEO/CAO Office Experience | Driving Cross-Functional Alignment & Leadership Decisions
- Role
- Manager - Customer Success Strategy (CEO Office) at Cognizant
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Purvai Kumar
Strategic. Analytical. Curious.I bring over 5 years of experience across strategy, customer success, market research, and operational simplification—spanning roles in the CEO and CAO offices of Cognizant. My background in Finance, Operations, and Decision Sciences (MBA – XIMB), paired with a strong understanding of data tools like Power BI, DAX, and Excel, enables me to deliver business impact through cross-functional problem-solving and executive-level reporting.I’m naturally an INTJ: forward-thinking, results-driven, and wired for structured problem solving. I thrive in roles that blend analytics, stakeholder alignment, and strategic execution. I’ve worked with global teams across time zones, built dashboards to reduce 40+ hours of manual effort, and supported initiatives that saved $10M in operational costs.Outside work, you’ll find me photographing, painting, or reading (usually something dark and twisty). I’m a lifelong animal lover and a proud LGBTQ+ ally — and yes, I crack terrible jokes with alarming confidence.Let’s connect if you’re hiring for a strategic role where impact meets empathy.
Experience
Manager - Customer Success Strategy (CEO Office)
Apr 2025 — Present · Bengaluru, IN
Partnered with account teams on top 70 key clients to identify recurring customer issues, contributing to a 20% NPS improvement YoY• Designed and implemented a centralized dashboard to consolidate customer data, reducing manual reporting by ~30 hours/month• Streamlined siloed processes by aligning cross-functional teams (Product, IT, Delivery), enabling increased AI adoption across client portfolios• Contributed to operational effectiveness and client engagement strategy across global programs
Education
Ramnarain Ruia College - Mumbai
Bachelor of Science, Statistics
St. Mary’s Convent, Allahabad
Intermediate, Science
Xavier Institute of Management(XIM Bhubaneswar)
Master of Business Administration - MBA, Business Administration and Management, General
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