Purusottam Nayak
Manager Technical Support Engineering @Informatica
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WORK HISTORY
Manager Technical Support Engineering @Informatica
EDUCATION
Seemanta Engineering College (SEC), Mayurbhanj
Bachelor of Technology - BTech, electronics and telecommunication engineering
ABOUT PURUSOTTAM NAYAK
Over 15 years of experience in enterprise product support, product development and implementing Master Data Management, Identity Resolution and Product Information Management. Involved with numerous projects and various stages of product adoptions across multiple time zones. With Specialized knowledge in Informatica’s proprietary metadata for MDM, Product 360, Identity Resolution and with extensive experience in systematic debugging and troubleshooting across different layers of Application, Database, Operating System, and Networks I have been leading a team of highly performing engineers and have gained numerous accolades.• Expert in Informatica’s flagship products – Master Data Management, Identity Resolution, Address Doctor, Product Information Management• Specialized expertise in building custom solutions for customer use-cases• A team player and coach having experience in leading, managing, and motivating TSE, SE and Lead support engineers across multiple time zone • Proven competence in working with the R&D team on recommending fixes on critical validation issues in the MDM and Product 360 and saving the development team time and effort.• Handling high pressure situations with demanding customers and resolving issues in a timely manner and meeting customer deadline and Go-Lives• Extensive experience in systematic debugging and troubleshooting, root-cause analysis of Enterprise software applications, across different layers of Application, Database, Operating System, and Networks.• Highly Rewarded expertise in building custom solutions for Informatica customer use-cases• Hand-on experience on AWS console managing cloud servers and mitigating server alerts.• Recognized contribution in Informatica SAAS MDM adoption and managing Hosted solutions• Using expertise Core Java in reading codes and isolating the issues.
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