Purushottam A.

About Purushottam A.

As an Associate General Manager at HCLTech, I lead SAP delivery engagements for enterprise clients across the Europe region, managing end-to-end project execution from design to implementation. Collaborating with global teams, I ensure service delivery aligns with client objectives, contractual SLAs, and business outcomes. My expertise spans SAP S/4HANA, program management, and seamless coordination between onshore and offshore teams to deliver results at scale. With over six years of leadership in SAP delivery and cloud transformation, I have built strong client relationships and driven proactive service planning to expand engagements. My focus lies in crafting value-driven solutions, optimizing SAP operations, and enabling organizations to achieve operational efficiency. I am committed to empowering global enterprises with tailored SAP solutions and fostering innovation through collaboration.

Experience

1. Senior SAP Delivery Manager Client Delivery Manager SAP Enterprise Cloud Services

   HCLTech

   Feb 2023 — Present

   Acted as primary point of contact for clients, managing end-to-end SAP service delivery engagements and ensuring customer satisfaction across multiple global stakeholders.• Built and maintained strong executive relationships, driving engagement expansion through proactive service planning and value delivery.• Led SAP delivery engagements covering design, build, and SIT phases for large enterprise clients, ensuring project delivery aligned with contractual SLAs and business outcomes.• Coordinated onshore and offshore delivery teams across multiple modules and technical areas, ensuring high-quality deliverables. • Hands-on exposure to SAP S/4HANA migration methodologies, system conversion, and landscape design in coordination with SAP Basis and Cloud Infrastructure teams.• Familiar with high availability (HA) and disaster recovery (DR) concepts, load balancing, and virtualized infrastructure supporting SAP environments.• Conducted regular service review and governance meetings with business and IT stakeholders to assess SLAs, KPIs, risk, and performance improvement areas.• Developed and executed proactive service plans aligned with client objectives and SAP best practices.• Acted as the escalation point for incidents, service requests, and performance issues, driving resolution through coordination between internal SAP teams and client IT management.• Managed project and delivery risks, ensuring business continuity and compliance with contractual obligations.• Ensured seamless alignment between functional, technical, and infrastructure teams across SAP and client landscapes for smooth service execution.• Partnered closely with SAP ECS, BASIS, and Security teams for end-to-end operational excellence.• Supported change request management and contract governance by assessing impact, effort, and financial implications in collaboration with commercial and PMO teams.• Contributed to renewal and identified upsell opportunities for additional SAP services.

Education

• Savitribai Phule Pune University

  Bachelor of Computer Application, Information Technology

  2010 — 2011

• Director of Vocational Education & Training, Mumbai

  Diploma in Financial Accounting, Information Technology

  2005

• Savitribai Phule Pune University

  Master of Business Administration - MBA, Information Technology