Purushottam Vishwakarma

Senior Executive @VOIS

Ahmedabad, IN

As a Senior Executive in the Voice Process at VOIS, I support customer service operations with a focus on delivering exceptional customer experiences. My role involves handling complex customer interactions, resolving queries efficiently, and ensuring high standards of service quality aligned with Vodafone’s global values.Key Responsibilities: • Handling voice-based customer interactions with professionalism and empathy • Resolving technical and billing-related queries in real-time • Meeting quality, compliance, and productivity targets • Collaborating with cross-functional teams to improve process efficiency • Coaching and supporting junior team members when required • Maintaining data confidentiality and ensuring compliance with company policies

LJ University

Bachelor of Applied Science - Bsc

VIVA Institute of Technology

Science

Tarapur Vidya Mandir

School