Purushotham G

About Purushotham G

Seasoned Software Architect/professional with experience of 8+ years in Designing, Building, and Delivering Applications for all the user stories and use cases using Force.com/Lightning platform (SFDC). Helping global customers for all their issues and advisory. Functional skills:Global Escalation management, Support Account Management, Release readiness, Global Operational Support,Customer Success Management, Technical support engineering, Production support, collaborations across teams,Risk consulting.Seeking Roles in Salesforce Architecture, Salesforce Support Manager, Customer Success Manager,Solution Engineering,Project Management,Account Management/Strategic /Escalation ManagementTechnical summary includes- Hands-on experience in implementation and customization of Salesforce.com using Apex (Classes, Controllers, and Triggers), Batch Apex, Visual Force pages, Basics of Aura Lightning, and Lightning Web Components- Flows,Process Builder and Workflows Implementation with Objects, custom Apps, Layouts, Tabs, Validation Rules, Permission sets, custom settings-Following best practices of SOQL and query optimization- Working on designing Custom objects, Custom fields, Role-based layouts, Custom tabs, Custom reports- Worked on OAE Salesforce Engine for Automatic Case Assignment- Worked on integration projects using outbound messages, Rest API, Soap API and Chatter API Webservices- End to End Implementation of Live Chat for AMS, APJ, and EMEA Regions using Omni-channel Routing and Embedded Chat in Lightning- Built webforms & sites for Partner & Customer to Submit a Case- Experience in Salesforce.com, Administration including creating Profiles, Roles, Users, Page layouts, Email Services, Approvals, Tasks- Experience in Authentication, SSO, Oauth, and SAML-Flows which includes both screen and autolaunched flows.

Experience

1. Senior Salesforce(Signature) Consultant

   Salesforce

   Feb 2023 — Present · Bengaluru, IN

Education

• K.L.E. Society's S. Nijalingappa College (KLE SNC), Bengaluru

  2nd Puc, Pcmc

  2012 — 2014

• S.Cadambi Vidya Kendra

  10th, ICSE

• BMS Institute of Technology and Management

  Bachelor of Engineering - BE, Telecommunications Engineering

  2014 — 2018