Ankit Purohit
CSM | Deployment Strategist | Escalation Slayer | Turning Clients into Fans | Looking to Scale My Impact Beyond EdTech
- Role
- Customer Success Manager at Verificient Technologies
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Ankit Purohit
I operate in enterprise SaaS environments, owning post-sales outcomes across deployments,…
Experience
Customer Success Manager
Apr 2020 — Present · Jabalpur, IN
Own e2e success for 20+ global B2B clients in the education and assessment space, managing deployments, feature adoption, escalations, and long-term retention. Client Success & OnboardingOnboarded 20+ enterprise clients, driving feature rollouts and ensuring smooth go-lives across multiple LMS environments.Collaborated with Sales to bridge product knowledge gaps and speed up client buy-in. Escalation & Deployment ManagementResolved 50+ critical escalations by diagnosing deployment/config issues and driving cross-functional action with QA and Product teams.Reduced average resolution time by 30% by implementing prioritization frameworks and status visibility tools. Process & Tools OwnershipBuilt a Gantt-style deployment tracker from scratch that became the gold standard for project visibility across CS, QA, and Product.Authored client-facing release notes and internal SOPs, reducing incoming queries and creating scalable support processes — freeing up 20+ hours/month across the team. Sales & Pre-Sales CollaborationPartnered with Sales on high-stakes demos, offering technical walkthroughs and live configuration guidance to close deals and smoothen onboarding.Played a vital role in reducing drop-offs post-contract signing by ensuring clients had clear paths from “hello” to “happily onboarded.” Mentorship & Team EnablementInformally led training for new team members — including guidance on prioritizing client issues, communicating with empathy, and managing up.Regularly consulted by leadership on CS operations strategy due to my experience across multiple touchpoints. Key Wins:Handpicked to manage VIP client transitions during internal restructuring, due to my ability to handle sensitive accounts without churn.Reduced deployment delays by 40% through better cross-team alignment and early risk detection.Turned multiple “at-risk” clients into long-term partners by resetting expectations and delivering quick wins.
Education
St. aloysius College, Jabalpur
Bachelor's degree
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