Harshvardhan Purohit

About Harshvardhan Purohit

I am a BBA (Finance) graduate currently working in HR Operations at Wipro, supporting US Payroll, Employee Benefits, and HR Service Delivery for global clients including GE Aerospace, GE Vernova, and Wells Fargo.In my role, I handle payroll discrepancies, benefits clarifications, case resolution, and HR policy support with accuracy, empathy, and strong communication skills. I consistently manage 100+ cases per week while meeting SLAs and maintaining high documentation quality. I hold certifications in both US Payroll and Health & Welfare (scoring a perfect 50/50 in H&W), along with a 94% client call certification.My goal is to build a long-term career in HR Operations, Employee Experience, Payroll, and Shared Services. I enjoy solving HR queries, simplifying complex policies for employees, and ensuring a smooth HR service experience. I’m continuously learning HR documentation, analytics basics, and improving my understanding of people processes.Key Strengths- HR Operations - US Payroll - Benefits Administration- Case Management - HR Service Delivery - HRIS Basics- Employee Empathy - Active Listening - Problem Solving- Documentation Accuracy - Cross-Functional CollaborationOpen to Opportunities In- HR Operations- HR Shared Services - HR Coordinator - Payroll & Compliance - Benefits Administration - Employee Experience

Experience

1. Customer Service Associate

   Wipro

   Jul 2025 — Present · Gurugram, IN

   Supporting GE Aerospace & GE Vernova employees on payroll discrepancies, tax concerns, benefit deductions, direct deposits, and pay cycle issues- Certified in Health & Welfare and US Payroll with a perfect 50/50 score in H&W- Achieved 94% client call certification, reflecting strong communication and query-handling ability- Manage 100+ HR cases weekly, ensuring SLA compliance, 100% documentation accuracy, and smooth employee experience- Resolved high-volume benefits queries during Wells Fargo Annual Enrollment 2025- Collaborate with payroll, HR, compliance, and finance teams to ensure accurate and timely case resolution- Experienced in HR policy interpretation, employee communication, and case management systems.

Education

• Shri Vaishnav Institute of Management, Indore

  Bachelor of Business Administration - BBA, Finance, General