Purnima Jandial

WORK HISTORY

EDUCATION

ABOUT PURNIMA JANDIAL

Purnima Jandial is a seasoned transformation executive with over 27 years of experience driving organizational change across go-to-market operations, product and R&D, procurement, real estate, finance, and IT. She specializes in business transformation, innovation, and scaling operations to accelerate growth.As Zendesk’s Chief Transformation Officer, Purnima is accountable for shaping how the company grows and scales. She leads strategy and planning, drives enterprise-wide transformation, and embeds operational excellence and innovation across the business. Her mandate centers on turning strategy into action—connecting people, processes, technology, and data to deliver meaningful business outcomes. Purnima champions end-to-end change that strengthens execution, accelerates value realization, and builds the modern operating model required for Zendesk’s next stage of growth.Before Zendesk, she served as SVP of Global Operations at Mimecast, overseeing global sales, marketing, customer success, support, renewals, pricing, and business insights. At Genesys, Purnima was SVP and Head of Business Operations for the Multicloud unit, where she optimized strategic execution and operational efficiency within Product and R&D. Earlier, as Chief Procurement and Real Estate Officer, she managed a $500 million spend and a global real estate portfolio across 70 sites in 40 countries, building procurement capabilities from the ground up.Purnima also established the Global Sales Operations function that contributed to growing revenue from $550 million to $1.3 billion over five years. Throughout her career, she has led more than 15 business and M&A integrations, with a leadership style focused on breaking down silos, fostering collaboration, and building strong organizational brands.Known for cultivating high-performing teams and navigating complex, global environments, Purnima has been recognized on Hot Topics Magazine’s Top 100 list of Sales and Operations leaders.