Purnima Dehariya

--AWS | basic Linux | Kubernetes

Role
L2 Engineer at Thales
Location
Indore, MP, IN
LinkedIn followers
500 followers

About Purnima Dehariya

Devops, Docker, Git, terraform, Ansible, AWS, EC2, VPC, Auto Scaling Elastic load balancing,RDS, cloud watch, Route 53, IAM, Elastic Bean Stalk,S3, Elastic Block Storage.

Experience

  1. L2 Engineer

    Thales

    Sep 2023 — Present · IN

    L2 Support Engineer – Digi Yatra ProjectProviding Level-2 technical support for Digi Yatra applications and airport systems, ensuring high availability and smooth passenger flow operations.Troubleshooting application, system, and network issues by analyzing root causes and implementing permanent fixes within defined SLAs.Performing in-depth log analysis (application logs, server logs, API logs) to identify errors, performance bottlenecks, and integration failures.Fetching, validating, and synchronizing data to cloud platforms, ensuring data accuracy, security, and real-time availability.Monitoring system health and performance using monitoring tools; proactively identifying issues to prevent downtime.Coordinating with L1 support, developers, and infrastructure teams for issue escalation, resolution, and deployment support.Handling incident management, problem management, and change requests as per ITIL processes.Creating and maintaining technical documentation, SOPs, and incident reports for recurring issues and knowledge sharing.Supporting production deployments, patches, and configuration changes with minimal service disruption.

Education

  • Rajiv Gandhi Prodyogiki Vishwavidyalaya

    Bachelor of Engineering, Be Computer Science

    2014 — 2018

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Purnima Dehariya — L2 Engineer at Thales in Indore, MP, IN | Unifers