Purnamasi Samal
Executive Director @Morgan Stanley
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WORK HISTORY
Executive Director @Morgan Stanley
Bengaluru, IN
EDUCATION
Unit 8 Girls High School, Bhubaneswar
10th, General
The ICFAI University, Tripura
Master of Business Administration (MBA), IT & Systems
College of Engineering Technology,Bhubaneswar
Bachelor of Technology (B.Tech.), Computer Science
SKILLS
ABOUT PURNAMASI SAMAL
I am an independent thinking and innovative working professional with profound experience in Contact Center technologies. I have over 16 Years of IT experience in Genesys voice portal (GVP) system design, implementation, support, Interactive Voice Response (IVR) system Design and Development, Genesys framework design, implementation and support.Specialties:• Delivery and project management• Strategy and roadmap development• Contact Center technologies• Multi-channel and Omni-channel customer support• Automation and BOTs• Customer journey mapping• Compliance and security management• Reporting and Analytics• High availability, Disaster recovery and Business continuity• Operations and 24/7 support• Building high performing and diverse teams
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