Purnamasi Samal
Executive director Morgan Stanley| Customer experience | Customer engagement | Technology leader | Innovation | Application development manager | Contact Center Technologist | Multi-channel Customer Interaction Managemen
- Role
- Executive Director at Morgan Stanley
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Purnamasi Samal
I am an independent thinking and innovative working professional with profound experience in Contact Center technologies. I have over 16 Years of IT experience in Genesys voice portal (GVP) system design, implementation, support, Interactive Voice Response (IVR) system Design and Development, Genesys framework design, implementation and support.Specialties:• Delivery and project management• Strategy and roadmap development• Contact Center technologies• Multi-channel and Omni-channel customer support• Automation and BOTs• Customer journey mapping• Compliance and security management• Reporting and Analytics• High availability, Disaster recovery and Business continuity• Operations and 24/7 support• Building high performing and diverse teams
Experience
Executive Director
Jan 2026 — Present · Bengaluru, IN
Education
Unit 8 Girls High School, Bhubaneswar
10th, General
1995 — 1998
The ICFAI University, Tripura
Master of Business Administration (MBA), IT & Systems
2010 — 2017
College of Engineering Technology,Bhubaneswar
Bachelor of Technology (B.Tech.), Computer Science
2001 — 2005
Skills
- Genesys Framework
- Vxml
- Java
- Sql Pl
- Struts
- Genesys
- J2ee Application Development
- Oracle
- Ivr
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