Purna Rao
Director (AD) Of Operations (AVP/AGM) | US Mortgage Banking Expert | NMLS License ID 2322934 | Transformation & Strategy Leader | Executive Post Graduate - IIM Visakhapatnam
- Role
- Associate Director of Operations at Firstsource
- Location
- Visakhapatnam, AP, IN
- LinkedIn followers
- 500 followers
About Purna Rao
An accomplished Senior Service Delivery professional with 19 years of work experience…
Experience
Associate Director of Operations
Apr 2025 — Present
Education
VidhyaSagar University, Kharagpur, West Bengal
VidhyaSagar University, Kharagpur, West Bengal, History / Economics
1999 — 2002
Indian Institute of Management Visakhapatnam
Post Graduation in General Management , Business Administration and Management, General
Software Technology Group International Limited
Advanced Diploma in Software Technology (ADST), Software Programming, Analytics, Hardware
2000 — 2001
Skills
- Residential Mortgage:
- Us Life Settlements/ Longevity Market
- Indian Pharmaceutical Inventory Management
- Sales and Business Development Pharmaceutical and Information Technology
- Bpo
- Service Delivery
- Talent Acquisition
- Process Improvement
- Vendor Management
- Business Process Improvement
- Operations Management
- Transition Management
- Outsourcing
- Team Management
- Analysis
- Business Analysis
- Business Development
- Business Process Outsourcing (Bpo)
- Call Centers
- Crm
- Customer Relationship Management (Crm)
- Management
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