Purnachander Reddy

Operations Expert @TP

Gateshead, GB

Delivered high-quality customer support via inbound calls, resolving a wide range of inquiries on employment status, government guidelines, claims, payments, advances, and support programs.Accurately processed updates to personal details and circumstances, facilitated new Universal Credit claims, and coordinated appointment scheduling to ensure seamless service delivery.Provided clear, empathetic guidance on benefit entitlements and financial support options, helping customers navigate challenging circumstances and access essential resources.Consistently demonstrated exceptional written and verbal communication skills, with meticulous attention to detail and compliance with regulatory requirements.Maintained a proactive and resilient approach, taking ownership of complex cases and ensuring positive outcomes while meeting service-level targets.