Arvind Puri
Director, Customer Service & Billing @London Hydro
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WORK HISTORY
Director, Customer Service & Billing @London Hydro
London, ON, CA
EDUCATION
Kurukshetra University
Bachelor of Technology (BTech)
University of Toronto - Rotman School of Management
Business Edge Change Management
Symbiosis Institute of Telecom Management
MBA Telecom, Marketing and Finance
SKILLS
ABOUT ARVIND PURI
I work with utilities and public institutions to transform how people experience essential services.My career spans enterprise-wide modernization across billing, customer care, and field operations — aligning systems, governance, and delivery models around what matters most: simplicity, trust, and equity.I specialize in turning operational complexity into clarity — leading digital transitions like SAP S/4HANA, structuring high-impact teams, and building service frameworks that balance regulatory precision with human connection.I’ve been trusted to lead customer-facing change across Canada’s largest urban utilities — shaping affordability programs, modernizing rate delivery, and contributing to policy through smart metering governance. Through every challenge — from crisis response to digital engagement — my goal is constant: create systems that serve, uplift, and evolve.Passionate about equity, intercultural leadership, and public systems that work for everyone.Open to exchanging ideas with fellow leaders building the future of service delivery.#CustomerExperience #ServiceTransformation #EquityInDesign #PublicSectorLeadership #SAPStrategy #UtilityInnovation #ChangeLeadershipViews expressed are my own and do not reflect those of my employer.
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