Punj W.
Customer & Strategy Analytics
- Role
- Analytics Director at FanDuel
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Punj W.
A seasoned professional with experience in strategy and analytics across financial services and retail sectors. Possessing strong business acumen, I specialize in identifying business drivers that shape and impact KPIs. My skills set includes strong project management and communication capabilities, enabling successful collaboration across functions to achieve strategic objectives. I translate complex data into compelling stories with actionable insights, serving a broad spectrum of stakeholders from junior staff to C-level executives.
Experience
Analytics Director
Apr 2025 — Present · New York, NY, US
Insights into customer experience and operations, drivers of CSAT, CS agent and customer pain points; partner with other teams to remove friction within the customer journeys. Manage a team of 4 analysts.
Education
Georgetown University
BSFS, Science, Technology & International Affairs
1996 — 2000
Duke University - The Fuqua School of Business
MBA
2004 — 2006
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