Punit Sharma
IT Senior Director at Accordion || ITIL / Azure / MCSA / ITSM
- Role
- Senior Director at Accordion
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Punit Sharma
Punit is a highly focused professional with 13+ years of experience in the IT industry, specializing in Windows and IT management, IT service management, and service desk management. Punit has a strong domain knowledge and expertise in overcoming complex business challenges and making high stake decisions backed by experience and work ethics across the entire gamut of IT operations and IT service management.Punit has been managing teams for the past six years in different reputed organizations, bringing Operations Excellence throughout the environment and implementation with Automation Team. With skills in IT operations processes such as incident, problem, knowledge, change & configuration management, service desk, SLA, OLA, and SLM, Punit has been recognized for launching and generating new IT initiatives and re-designing Corporate Information Technology Infrastructures.With a collaborative mindset, Punit has collaborated with the hiring team for recruitments, training, and mentoring colleagues for different growth perspectives. Punit has implemented processes aligned with ITIL, KCS, and Help Desk Institute best practices within IT, and possesses excellent leadership, negotiation & interpersonal skills with strong analytical, team-building, problem-solving, and organizational capabilities.Punit is an efficient organizer, motivator, team player, and a decisive leader with the capability to motivate teams to excel. Certified with AZ-900 (Azure Fundamentals), AZ-104 (Azure Admin), MCSA (Win Server 2012), HDI-SCA, and ITIL v3, Punit brings immense value to the table and strives to make a positive impact on the IT industry.
Experience
Senior Director
Aug 2024 — Present · Hyderabad, IN
Leading the amazing team responsible for Helpdesk Support, IT Asset Management, ITSM processes, and End User Computing.
Education
Kuvempu University
Bachelor's Degree, Information Technology
2008 — 2011
NIIT Siliguri
Diploma in Software Engeneering, Computer Software Engineering
2008 — 2009
Scottish Universities Mission Institution, Kalimpong
Higher Secondary
2000 — 2007
Skills
- Laptops
- Windows Vista
- Printers
- Windows 7
- Antivirus
- Windows 8
- Microsoft Office
- Desktop Computers
- Software Troubleshooting
- Computer Network Operations
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