Punith Kotian
Senior Customer Success Manager | SMB | SaaS | CX | at Beyond
- Role
- Senior Customer Success Manager at Beyond
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Punith Kotian
Experienced professional in the IT services & SaaS industry, showcasing a track record in back-end operations, problem-solving, incident management, team management, customer experience, customer retention, customer onboarding, churn management, contract negotiation and service delivery management. Holds a Bachelor of Commerce with a focus on Business/Commerce.In my tenure i have worked for 2 support projects in initial position as a Senior Technical Support Specialist at IBM/Kyndryl.I later got into SaaS sector as a Product Specialist at Freshworks where i was dedicated towards Freshservice product which is one of the competitive ITSM tools in the ITSM industry.I am currently designated as a Senior Customer Success Manager at Beyond, one of the top Revenue Management software providers in the short term rental industry.My work ideology revolves around continuously learning new skills and growing professionally every day. I aim for simplicity while ensuring that what I do holds significance.
Experience
Senior Customer Success Manager
Apr 2025 — Present · Bengaluru, IN
Education
SDM College of Business Management
Bachelor of Commerce - BCom, Business/Commerce, General
2016 — 2019
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