Punita Chaurasia
Azure Cloud Architect
- Role
- Associate Principle at LTIMindtree
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Punita Chaurasia
19 years of total Technical and Management experience on the Unified Communications and Contact Center portfolio. Handling a Team of 12 Technical Support engineers across all the shifts. Proven Track Record of Innovation and Automation of the tools which have a significant impact on Operations Management.Customer Centric Initiatives resulting in excellent Customer Satisfaction.Incident Management/SLA Management/Performance Appraisals.Subject Matter Expert- Characterized as a superior trouble-shooter, and persuasive communicator with a keen customer service focus, and a genuine commitment to continuous improvement.
Experience
Associate Principle
Jan 2026 — Present · Hyderabad, IN
Education
Kurukshetra University
B.Tech, Computer Science
1999 — 2003
Indian Institute of Management, Lucknow
Management Development Program, General Management
Skills
- System Deployment
- Servers
- Unified Communications
- Vendor Management
- Genesys
- Cti
- Sip
- Contact Centers
- Session Initiation Protocol (Sip)
- Avaya
- Call Center
- Avaya Products
- Solution Architecture
- Requirements Analysis
- Ivr
- Avaya Technologies
- Acd
- Troubleshooting
- Service Delivery
- Avaya Communication Manager
- Routing
- Call Centers
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