Punit Patel

About Punit Patel

Project management quality focused with 5+ years of experience improving product quality, and partnering with Engineering, Product, and Support teams across companies like Meta, TikTok, Uber, and Google AI.I specialize in taking ambiguous, hard-to-reproduce issues and breaking them down into clear, actionable insights that accelerate resolution. Whether I’m troubleshooting cross-platform behavior, analyzing large QA datasets, or leading projects, I focus on accuracy, clarity, and delivering the kind of support experience that builds long-term trust. I also provide short, async QA and SOP audits for teams looking to improve clarity, consistency, and execution quality.My expertise includes: End-to-end project ownership from ambiguous intake to execution and delivery Root Cause Analysis, Trend Detection, and Escalation Ownership🤝 Cross-Functional Work with Engineering, Product, QA, Ops, Training Data-driven QA systems, SOPs, rubrics, and process automation Customer experience, communication, and expectation management🤖 LLM/AI model evaluation, video generation QA, and behavior analysisI’m passionate about improving the end-to-end user experience from support channels to product workflows and advocating for improvements that make software more intuitive, stable, and delightful.I’m currently seeking opportunities as a Project Manager, Technical Quality Specialist, Product Development Specialist, Technical Program Manager, or QA Analyst at customer-obsessed, product-driven companies.If you’re looking for someone who can own complex issues, work calmly through ambiguity, and elevate product quality at scale let’s connect.

Experience

1. Pm Ai Qa

   Uber

   Jan 2025 — Present · Austin, TX, US

   Developed and led end-to-end projects for AI video-generation and prompt-evaluation projects, identifying complex failure patterns in models like Veo3, Sora, and Grok.Improved rating accuracy 95% by implementing a standardized spot-check workflow that corrected mismatches between raters and writers.Built multi-sheet tracking systems to analyze quality trends, surface insights, and recommend improvements to Product and Engineering teams.Collaborated cross-functionally with Training, Ops, QA, and PMs to refine guidelines, run calibrations, and maintain alignment across distributed teams.Ran daily standups, assigned workstreams, and ensured clear communication of blockers and resolutions.Conducted 1:1 coaching to strengthen performance, guideline understanding, and consistency across raters and writers.

Education

• Lander University

  Bachelor of Science - BS, Mass Communication/Media Studies

  2010 — 2014

• Lander University

  Master's degree, Film/Cinema/Video Studies

  2014 — 2016