Punit Chaudhary
Engineering Manager | QA | GenAI | Merchant | Payment | Telecom | PMP
- Role
- Qa Engineering Manager at PayPay India
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Punit Chaudhary
Experienced QA Engineering Manager with over 11 years of expertise across diverse domains such as Banking, Payments, Telecom, and AI (IVR, Chatbot). Proven track record in leading QA strategy, building automation frameworks from scratch, and driving end-to-end product quality ownership. Adept in Agile methodologies, cross-functional team collaboration, and CI/CD integration. Successfully delivered three enterprise-scale products, serving 8.5+ million users, while taking complete ownership of QA and release activities.Key AchievementsDelivered and led QA for My Rakuten Mobile App, developed from scratch for Android and iOS; launched with 8.5M+ users, with full QA and release ownership.Delivered an AI-powered chatbot with IVR and voice integration (LiveChat); replaced vendor solution, reducing costs and increasing control.Integrated AI tools (Co-pilot, Cursor.AI) into QA processes, significantly boosting team productivity.Brought production defect rate to near-zero by improving QA processes and expanding automation coverage.Earned direct customer appreciation for proactive issue resolution, enhancing customer experience and retention.
Experience
Qa Engineering Manager
Jul 2025 — Present · Gurugram, IN
Leading QA for Merchant Domain covering Payments, Gift Vouchers, Campaigns, Coupons, and Loyalty Points (complex payment flows), Merchant Intelligence Service.Built and scaled QA team from scratch – hiring, mentoring, and developing engineers to deliver high-impact solutions.Driving stakeholder collaboration with Product, Dev, and Business teams to ensure aligned delivery goals.Designed automation-first strategy for payment systems to handle scale, reliability, and security.Implemented AI-driven QA solutions for defect prediction, regression acceleration, and risk-based testing.Ensured end-to-end test coverage for high-volume merchant transactions with focus on reliability, speed, and fraud prevention.Embedded QA practices into CI/CD pipelines, enabling faster and more reliable releases.Conducting performance reviews and appraisals to recognize achievements, provide feedback, and drive career growth.
Education
JAIN College
Master of Computer Applications (MCA), Computer Science
2011 — 2014
IBMT(Bangalore University)
Bachelor's of Computer Application, Computer Science
2008 — 2011
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