Punit Gupta

About Punit Gupta

Passionate professional with about 16 years of experience with superior exposure to Client-facing and Delivery aspects of IT. Proficient in managing E2E IT deliveries including Development, QA and worked as architect in Cloud and native apps. Building up and mentoring Team to deliver complex Enterprise solutions.Seasoned Conversational AI expert building complex chatbot and voicebot using NLP, ASR, STT using Genesys Cloud, Google Dialogflow, Playbooks, Flow, Conversational Agents. Cloud Telephony, Setting up integration with third party tools for the chatbot/ voicebot. Certified CSM Scrum Master working in the Agile framework. Excellent communication skills coupled with a zeal and aptitude to accept the assignments to grow the client confidence and encourage business growth.Seasoned tester with the acumen of a developer to ensure avoidance of Production defects.A knack of working around the obstacles to find solutions to simple as well as tough problems.Worked on various roles like Conversational Agent Developer, designer, Solution Architect, Scrum Master, Business Analyst, Test Lead, Knowledge Management and Onsite-offshore Co-ordination. Working on Service Cloud of Salesforce, Contact Center Tools including IVR, Chatbot, Voicebot, Routing, NPM, Google Conversational AI, GenesysBusiness analysis and solution design for custom UI applications and Database.ETL requirement preparation, Database Migration/ ETL testing proficient.Have hands on experience of working at Client site (New Zealand) and Co-Location Center in India and U.S.A

Experience

1. Technical Architect Manager

   Accenture

   Apr 2026 — Present

Education

• Devi Ahilya Vishwavidyalaya

  Bachelor of Engineering (B.E.), Electronics & Instrumentation

  2006 — 2010