Punit Ashok Garud

About Punit Ashok Garud

Passionate, Reliable, and a meticulous Senior Travel & IT Domain SME with 18+ years of experience in IT project delivery in roles of Domain Consultant, SME, Product Owner, Business Analyst, Application owner, Test Manager and a developer. High level of expertise in Product Management with a proven ability to guide teams through all the stages of Agile Delivery. Very successful track record of handling and delivering multi-million dollar IT programs through close collaboration with stakeholders spread across multiple geographies. Detailed Domain knowledge about Payments, Travel E-Commerce ecosystem, Credit Cards, Rewards and related services.Travel & Transportation is going through one of the most transformational periods in history. A diverse yet adjacent set of industries including Airlines, Airports, Hospitality Chains, Car Rental, the Travel & Transportation space dedicated to bringing together people and organisations for personal and economic benefits. A set of industries striving to rid the shackles of the past while continuing to provide critical public infrastructure with zero margin of error in safety and security. A past that has been keeping the lights on and operations moving but coming in the way of greater customer centricity and higher revenues. So, it is such an exciting time to be serving these industries at a time when there is almost boundless scope for change and limitless possibilities offered by technology to power this change. And, I have been an active part of multiple generations of technology change in these industries over the last 18 years: from in-house solutions to SaaS, monolithic mainframes to micro-services, on-premise to cloud and machine language (!) to machine learning. I now have the unique privilege of driving and influencing multiple industry transformations almost simultaneously: I help Industry players make sense of the trends affecting them and provide them with clear and actionable strategies to maximise the opportunities provided by these trends. This requires a sound understanding of both their business and the systems and technology capabilities underpinning their current activities. I take great satisfaction in having contributed in various such initiatives to get the Clients to reach their Desired Goals. And, with the promise offered by Gen AI and the still massive headroom in leveraging traditional AI, Cloud and sensor technologies, the future cannot come fast enough!

Experience

1. Senior Domain Sme- Industry Advisor - Travel E-commerce, Digital Payments, Loyalty & Travel Products

   American Express

   Apr 2024 — Present · Hyderabad, IN

   E2E Product Consultant, eCommerce - Payments, Loyalty, Travel & Lifestyle ServicesWorked as an E2E Product Consultant for American Express Business in the Area of Travel E-Commerce, Digital Payments, Loyalty & Travel Products. With a key vision of revolutionizing the Travel E-Commerce & digital payment capacities and benefits.Core Responsibilities - • Define the product vision, strategy and roadmap. • Develop positioning for the product. • Gather, manage & prioritize market/customer requirements. • Customer advocacy in articulating the user’s needs. • Work closely with engineering, and Markets, and support to ensure business case and customer satisfaction goals are met. • Demonstrate sound technical product knowledge and Payment domain expertise. • Articulate the valuable problem to be solved along with priorities and justification for each part of the solution. • Run beta and pilot programs during the qualify phase with almost final products and samples. • Regularly review completed work and checks with customers to ensure that it meets the customer expectations. • Demonstrating market expertise to understand the current market trends in the Domain and advocate the same to the Product Stakeholders. • Develop the business case for new products, improvements to existing products, and business ventures

Education

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  PT - Master of Business Administration (M.B.A.), Information Technology

  2009 — 2012

• Nagpur University

  Bachelor of Engineering (B.E.), IT

  2001 — 2005

Skills

• Requirements Analysis
• Unix
• Quality Center
• Hp Quality Center
• Agile Methodologies
• Team Management
• Sales Presentations
• Test Automation
• Software Project Management