Puneet Taneja
Head - Digital, Strategy & Digital Business @Hero Housing Finance
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WORK HISTORY
Head - Digital, Strategy & Digital Business @Hero Housing Finance
Gurugram, IN
Established Digital vertical from the ground up, leading the team responsible for the roadmap, planning, and delivery of strategic capabilities for Hero Housing Finance through the tech stackManage growth, revenue and Digital strategy for Humrahi app - owning P&L, GTM, partner acquisition, retention and new product launch. Lead cross functional initiatives across Product, Marketing, Analytics and TechLead P&L for Alternate channels - Central, CSC, Fintech Partnerships. Manage user growth, lead funnel, outbound contact center and geography teams for scaling up Biz through other channelsCreated end to end Digital Customer Onboarding journey on Salesforce LOS - Prospecting, Sourcing, Underwriting, and Operations workflows, and integrations with all third-party systems - KYC, eITR, CIBIL, AA, eSign, eNACH Set up New Digital Assets for Digital Servicing and lead flow – WhatsApp, Chatbot, Website. Rolled out Leadsquared app for Sales teams Strategic initiatives spearheaded - Quick sanction loan journey on the Web for customer acquisition, Digitization of Mortgage loan document, Online IMD/EMI Collections via BBPS platform, Account Aggregator for Digital Bank Statements and Income Analysis
EDUCATION
SPJIMR SP Jain Institute of Management & Research
PGPM, Information Management
Guru Gobind Singh Indraprastha University
Bachelor of Technology - BTech
Salwan Public School
HSC, SSC
SKILLS
ABOUT PUNEET TANEJA
Digital Strategy & Transformation, Change Management and Business Process Reengineering in Banking & Financial Services with specific focus on creating Digital Assets from the scratch. Managed design and implementation of Digital journeys in Mobile Banking, WhatsApp/Chatbot, Online Platforms/Portals for Liabilities and Asset products, Payments, UPI, Campaigns/SF Management, Government Banking, Financial Inclusion and Cash Management Systems Led interactions with Regulators (RBI, UIDAI, PFRDA, NPCI), Peer Banks, Fin-Tech & Technology partners to achieve strategic business objectives and ensuring efficient and timely implementationsKey Skills : Digital Banking, Digital Implementation, ROI Accountability, Marketing & Brand Development,Product Creation, Technology Architecture, Process Digitisation, Digital Sales Enablement, Sales andDistribution Transformation, Digital Customer Experience
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