Puneet Rai

About Puneet Rai

As a seasoned technical writer with experience exceeding 20 years, I have documented functional and technical content and have also been actively involved in- Design discussions to build interfaces with colleagues in the Development and Quality Assurance teams - API documentation - Product demonstrations to internal audiences prior to product release - Creating imaging that\'s displayed in help documentation - Creating knowledge base articles for our client services organization - Hiring colleagues - Planning and migrating documentation from legacy applications - Rebranding content - Drafting warning and notification messages for end users - Detailed discussions on architecting our Help website when it was initially deployed - Updating our help website periodically. Prior to the above, I was a working as a Quality Lead at Talisma Outsourced Services (May - August 2003), a division of Talisma that was hived off into a separate business in August 2003.October 1989 to May - I worked with my father in the family business. He chose to retire in the year which prompted me to seek a position in the information technology industry.Specialties: Technical Documentation

Experience

1. Principal User Assistance Developer

   Oracle

   Jan 2025 — Present · Bangalore Urban, IN

   I\'m getting into the groove at Oracle slowly but surely. Great learning experience, with incredibly helpful new colleagues.

Education

• MES College, Bangalore University

  Bachelor of Commerce, Accounts

  1985 — 1988

Skills

• Technical Documentation
• Requirements Gathering
• Xml
• Technical Writing
• Robohelp
• Saas
• Requirements Analysis
• Cloud Computing
• Captivate
• Agile Methodologies
• Pre-Sales
• Snagit
• Business Requirements
• Enterprise Software
• Sdlc
• Framemaker
• Technical Communication
• Business Analysis
• Software Project Management
• Crm
• Visio
• Product Management
• Vss