Puneet Kasera
ServiceNow Business Analyst || ITSM || CSM || FSM
- Role
- Senior Consultant at EY
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Puneet Kasera
With over 12+ years of experience, I specialize in optimizing business processes, managing IT service workflows, and driving digital transformation through ServiceNow. My expertise lies in business analysis, process optimization, and IT service management aligned with Agile methodologies.Throughout my career, I have: Configured and managed ServiceNow platforms to streamline IT operations. Led cross-functional teams and collaborated with stakeholders to enhance operational efficiency. Provided strategic technical consultation and ensured compliance with industry standards. Solved complex problems with innovative, user-centric solutions. Managed projects using Agile methodologies to foster continuous improvement and collaboration.With a passion for technology and process excellence, I am committed to delivering high-quality service management solutions that align with business goals. Open to exciting opportunities where I can leverage my skills to create value and drive success.Let’s connect to explore synergies and growth opportunities!#ITProfessional #CustomerSupport #TeamLeader #TechnicalExpert
Experience
Senior Consultant
Feb 2026 — Present · Hyderabad, IN
Education
West Bengal University of Technology, Kolkata
Bachelor's degree, Computer Software and Media Applications
George College
Bachelor of Computer Application, Computers
2005 — 2008
Skills
- Xp
- Hardware
- Dell Computers
- Windows 7
- Troubleshooting
- Call Centers
- Antivirus
- Windows Xp Professional
- Windows
- Operating Systems
- Dhcp
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