Puneet Khandelwal
- Role
- Feature Product Developer at JPMorganChase
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Puneet Khandelwal
10+ years in Agile Product Management for mobile and web applications, specializing in…
Experience
Feature Product Developer
Sep 2022 — Present
Led the product strategy for Amazon Connect, a cloud-based contact centre solution, resulting in growth in customer acquisition and increased customer satisfaction ratings.\\\\n2. Conducted market research and competitive analysis to inform the development of new features and enhancements for Amazon Connect, resulting in increased revenue and customer adoption.\\\\n3. Collaborated with cross-functional teams, including engineering, design, data, Process, Audit, compliance, and Contact Center, to define product requirements and prioritize roadmap items for Amazon Connect.\\\\n4. Drove product development from ideation to launch for multiple features and services within Amazon Connect.\\\\n5. Worked closely with Amazon Web Services (AWS) services to develop integrations and partnerships that enhanced the functionality of Amazon Connect.\\\\n6. Communicated product vision, strategy, and roadmap to senior executives and stakeholders for Amazon Connect.\\\\n7. Analyzed product performance data and customer feedback to continually iterate and improve Amazon Connect and ensure it met customer needs and exceeded expectations.\\\\n8. Conducted customer interviews and focus groups to gain insights into customer pain points and preferences, informing the development of new features and services for Amazon Connect.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
Accredian
PGP in Product Management, Product Management
The LNM Institute of Information Technology
B.Tech., Electronics and Communication Engineering
Aklank Public School
Senior Secondary Education, Mathematics
2009 — 2011
Skills
- Documentation
- Uat Coordination
- Physics
- Digital Signal Processing
- Linux
- Programming
- C
- Verilog
- Project Delivery
- Microsoft Powerpoint
- Shell Scripting
- Microsoft Office
- Microcontrollers
- Scrum
- Direct Client Interaction
- Requirements Gathering
- Mysql
- Microsoft Excel
- Matlab
- Data Structures
- Project Management
- Microsoft Word
- Vhdl
- Powerpoint
- Simulations
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