Puneeth Eluri

Servicenow Architect @Blue Cross Blue Shield Association

Cleveland, OH, US

1)Performed requirements gathering, write and manage highly complex requirements for large application development projects on ServiceNow.2) Identified project interdependencies and communicate requirement/scope issues and participate in driving them to resolution for inclusion in system requirements.3)Conducted the full SDLC lifecycle to implement ServiceNow Software and Hardware Asset Management and integrated it with an external discovery tool.4)Involved in SDLC Requirements gathering, analysis, design, development, and testing of applications using AGILE methodology (SCRUM).5)Administrated CMDB, configuration items (CIs), CI relations, and mid server as well as managed data with tables, CMDB, import sets, and update sets. Applied IT asset management methodology in the ServiceNow environment, including server management, workstations, peripherals, consumables, and license entitlements. 6) Created key artifacts to accurately capture problem statements & support technical teams, including but not limited to use cases, user stories, user acceptance criteria, functional & configuration specifications & technical diagrams in ServiceNow.7)Customized the tool based on business needs and possess solid understanding of Glide API’s of JavaScript, Server side and Client-side scripting in ServiceNow.8)Designed and developed several Standard Workflows which can be re-used for various catalog items9)Created innumerable new Service Catalog items, Order Guides, Record Producers and modified various existing ones as per the user specifications.10) Hands on expertise in development using HTML, JavaScript, CSS and Angular JS.