Puneet Vohra
Business Operations Manager @IBM
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WORK HISTORY
Business Operations Manager @IBM
Gurgaon, IN
Business Operations\\\\n\\\\nPerformance Management\\\\n\\\\n• Goal setting for the team in a way that is measurable, tangible and growth oriented.\\\\n• Conducting annual performance reviews for teams and feedback management.\\\\n• Inter departmental liaising with quality teams and HR teams to ensure all round performance.\\\\n• Attrition Analysis & Management.\\\\n• Responsible for P&L.\\\\n\\\\n\\\\nCapacity Planning\\\\n\\\\n• Develop hiring schedules based on anticipated new business volumes, requisition for additional infrastructure and logistics.\\\\n• Develop effective resource plans basis forecasted volumes, load balancing, maximize resource utilization and effective cost management.\\\\n\\\\nBusiness Control\\\\n\\\\n• Identify areas of risk and review relevant statutes, laws and practices that need to be adhered to for assigned processes.\\\\n• Draft audit plans to test internal controls and compliance measures, conduct tests and document results.\\\\n• Adherence to BPMS & Company policies by reiterating them and conducting random audits to ensure compliance.\\\\n\\\\nBusiness Transition\\\\n\\\\n• Developing a clear business case for outsourcing certain processes including the development of quantitative objectives Understanding and translating client requirements into a standard solution offering deal approach and drafting the value proposition.\\\\n• Solution designing, determining the service level requirements, costing, optimum resource requirements and pricing.\\\\n• Complete handover to the business stakeholder post the transition Including all sign offs required from the Client for a successful launch.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
Delhi University
Bachelor of Commerce (B.Com.), B com pass
Fr Agnel School
Commerce with maths
ABOUT PUNEET VOHRA
I am a seasoned professional with 15 years of experience in managing teams of highly motivated and result oriented people and complex processes. Over the years I have a rich exposure towards critical functions like Transitioning, MIS Management, Vendor Management and Business Operations in the BPO space.
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