Puneet Misri

About Puneet Misri

Offering more than 18 years of experience & Knowledge in IT Service Delivery, Client Success and Relationship Management, Service Management, Agile Methodologies and Team Management. Exposure in the full Lifecycle of Incident, Problem & Change Management. Client management, Risk Management, Vendor Management. ITSM reporting & trend analysis. Continual Service Improvement in area of Service Delivery. B.E. from (Mumbai University), Certified Scrum Master and ITILV3 Expert. Ability to work with all levels of client and internal resources. Working knowledge of multiple ITSM ticketing and monitoring tools like BMC Remedy, Service Now, Confluence, Azure DevOps, SNOW Agile Scrum Dashboard, ITSM, Nagios, Netcool.

Experience

1. Vice President IT Infra Project Service Delivery Manager

   Citi

   Jan 2023 — Present

Education

• University of Mumbai

  Bachelor of Engineering (B.E.), Electronics and Telecommunication

• Jain School, Jammu

  Higher Secondary (10+2), Non Medical

Skills

• Csi
• Major Incident Management
• Itil Process
• Mttr
• Mis
• Incident Management
• Sow
• Service-Level Agreements (Sla)
• Itil
• IT Operations
• Sla
• Itil Certified
• Itil Process Implementation
• Business Impact Analysis
• Windows
• Requirements Analysis
• Problem Solving
• Itil V3 Foundations Certified
• Sop
• Service Management
• Service Desk
• Continuous Improvement
• Service Delivery
• Foundation Certificate in IT Service Management
• Technical Support
• Troubleshooting and Operations Management
• Business Analysis
• Team Management
• Outsourcing
• IT Service Delivery
• Business Continuity Planning
• Management
• Continuity of Operations
• Vendor Management
• IT Service Management
• Change Management
• Process Improvement
• Service Level Management
• Itil Service Operations
• Problem Management