Puneet Mishra
Technical Specialist@HCLTech
- Role
- Technical Specialist-problem Management at HCLTech
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Puneet Mishra
Strategic and solutions-driven IT professional with 11+ years of experience spanning…
Experience
Technical Specialist-problem Management
Feb 2024 — Present · Noida, IN
Driving proactive problem management across complex IT ecosystems, with a focus on root cause analysis, trend identification, and permanent resolution strategies.• Lead cross-functional investigations to eliminate recurring incidents and improve service reliability• Collaborate with service owners and vendors to implement corrective and preventive actions• Champion SIAM-aligned practices to streamline multi-vendor coordination and accountability• Deliver executive-level reporting and insights to support strategic decision-making
Education
Uptu
Bachelor of Technology - BTech
2009 — 2013
UPTU
Bachelor of Technology - BTech
2009 — 2013
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