Puneet Mishra

Technical Specialist@HCLTech

Role
Technical Specialist-problem Management at HCLTech
Location
New Delhi, DL, IN
LinkedIn followers
500 followers

About Puneet Mishra

Strategic and solutions-driven IT professional with 11+ years of experience spanning…

Experience

  1. Technical Specialist-problem Management

    HCLTech

    Feb 2024 — Present · Noida, IN

    Driving proactive problem management across complex IT ecosystems, with a focus on root cause analysis, trend identification, and permanent resolution strategies.• Lead cross-functional investigations to eliminate recurring incidents and improve service reliability• Collaborate with service owners and vendors to implement corrective and preventive actions• Champion SIAM-aligned practices to streamline multi-vendor coordination and accountability• Deliver executive-level reporting and insights to support strategic decision-making

Education

  • Uptu

    Bachelor of Technology - BTech

    2009 — 2013

  • UPTU

    Bachelor of Technology - BTech

    2009 — 2013

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Puneet Mishra — Technical Specialist-problem Management at HCLTech in New Delhi, DL, IN | Unifers