Puneet Kalra
Sr Operation Manager at Cargaison Logistics Express
- Role
- Assistant Manager at Startek
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Puneet Kalra
Hi, I’m Puneet Kalra — a passionate and results-driven operations leader with 7+ years of…
Experience
Assistant Manager
Sep 2024 — Present · Lucknow, IN
At Startek Pvt. Ltd, I oversee the Zomato DPIB Process and the Blinkit Non-Live Ticketing Process, ensuring end-to-end operational excellence aligned with client expectations. My primary responsibilities include managing daily process workflows, ensuring smooth execution of tasks by Team Leaders and Agents, and maintaining performance consistency across teams.I actively engage in reporting, data analytics, and weekly presentation reviews to monitor KPIs and identify areas for improvement. Collaborating closely with senior management and clients, I work to implement feedback, enhance efficiency, and scale the processes. My role is both strategic and hands-on, focused on delivering client satisfaction, driving continuous improvement, and contributing to the long-term growth of the accounts I manage.
Education
Echelon Institute of Technology
B.Tech
2013 — 2017
City & Guilds of London Art School
Level 3 Diploma in Professional Pâtissier | Code:7120-33
2022 — 2022
School For European Pastry
Diploma in Professional Baking, Pastry and Entrepreneurship
2022 — 2032
Indian Institute of Management Rohtak
Executive MBA
2021 — 2022
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