Puneet Gupta
National Service Manager - Abbott (India & Sub Con)
- Role
- National Service Manager at Abbott
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Puneet Gupta
A result-oriented professional with over 15 years+ of cross-functional experience…
Experience
National Service Manager
Sep 2019 — Present · New Delhi, IN
Responsible for all operations of post-sales services for Abbott Electrophysiology & Heart Failure capital equipment.SCOPE•Install base of 300+ cardiac mapping, recording, and ablation systems•Field services, in-house services, remote troubleshooting solutions, and professional services•Installation projects, preventative maintenance, and break-fix.•Quality and compliance•Launch of new platforms & working on new initiatives for Service Excellence.SERVICE TRANSFORMATION•Transformation from a single-dimensional onsite service to a service ecosystem with field services, remote solutions, backend systems, and processes.•Digital transformation including global service system, mobile service applications for project collaboration, customer feedback, and remote support.•Data analytics to improve customer experienceRESPONSIBILITIES•Leadership Assignments in Medical Device Technical Services, P&L Management; New Process Implementation •P&L responsibility for the Technical Services, on a focussed mission to take the Technical Services to the next level of Customer Excellence, leading improvements in the Service Engineer efficiency by Network Optimization of the Serviced Installed Base, Building Operational Excellence metrics by creating effective KPI’s in the form of FTFR & MTTI, Travel Efficiency, Remote support rate & Response Time for the serviced Franchise and improving the uptime of the installed equipment.•Work on Capacity plans to forecast on HC’s planning mapped with Installation Base.•Focused on building & developing automated PM planners with the use of PM trackers.•Provide all aspects of service fix and drive resolution of issues within contractual agreements or internal policies.•Provide leadership and team development and coaching•Co-ordinate and manage the Capital Field Engineers and Technical Support Engineers in the country, in the following areas: •Building a resilient TEAM aligned to the stakeholder\'s expectations.
Education
Indian Institute of Management Ahmedabad
FLDP
2021 — 2022
MRA Sr Sec School,Chandigarh
CBSE
2000 — 2002
DC Model Sr Sec School , Panchkula
CBSE
1990 — 1999
University Institute of Engineering Technology(PanjabUniversity)
Bachelor of Engineering
2002 — 2006
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