Puneet Garg

About Puneet Garg

27+ years long, core and dynamic IT experience involving global leadership roles with Multi-million dollars P&L ownership, cutting across multiple industry verticals (ER, CMI, BFSI, Life Sciences, Manufacturing & Public Services).Rich experience of working in multiple geographies (UK, Europe, Middle-East and APAC) with diverse teams in key customer interfacing roles (Sales, Delivery, Relationship and Strategic C-Level Initiatives).Successfully led C-Level Strategic initiatives focused on creating new growth levers, fostering operational efficiency, driving digitalization, building market-aligned offerings and nurturing talent for tomorrow.Currently, leading AI & digital transformation business globally aimed at helping customers reimagine their businesses through technological intervention (hyper automation-led business transformations) & leveraging cutting-edge Process Mining, RPA, IDP, AI/ML, Conversation AI, GenAI, Agentic AI, Contact Centre Modernization, Decision Optimization as well as Hyper-scaler technologies.Proud custodian of one of this fastest growing units in TCS with market leader position in AI & Automation Services space and continually expanding customer-base encompassing all industry verticals and geographies with business-centric, sustainable and technology-driven solutions to accelerate client’s business growth, optimize operations and elevate end-customer experiences.Promotes & practice work-life harmony, diversity, inclusivity and CSR through personal and professional means.Key Strengths:Leadership - Clear and compelling vision towards audacious business growth plans; focus on the larger big picture; build high-performing & accomplished teams; foster healthy team culture.P&L Management - Accurate prediction and response to market changes; driving profitable revenue growth.Customer Centricity - Customer First’ culture in the team; positive customer experience through deep understanding and going extra-mile in delivering superior than expected results.Strategic Thinking (Preneur)- Develops and implements strategies that significantly enhance the business’s value chain position.

Experience

1. Head - Ai & Digital Transformation

   Tata Consultancy Services

   Jan 2022 — Present · Delhi, IN

   Enabling hyperautomation led transformations, covering entire value chain with pioneereddomain focused, technology driven and sustainability centered solutions\"• Managing a rapidly growing base of 400+ customers across all industry verticals, delivering process discovery & automation, Conversational AI, data & analytics led transformations• P&L Owner for $500 Mn+ revenue and trained workforce enabling 2X Y-0-Y growth at >55% GM• Pioneering hyper-automation for supreme business benefits across IT & Biz Ops by leveraging RPA, AI/ML, Process Mining, in-house solutions as well as 3P/market leading product suites• Dedicated COEs for building Co-innovative solutions with leading partners and industry SMEs - assets & solutions• Continuously enhancing skills-sets and expanding capabilities through dedicated CoEs and Labs - trained/certified professionals on multiple technologies in RPA, Process mining, AI/ML, Conv. Bots, ITOps and Application Ops for all leading tools and products - AA, UiPath, Blue Prism, Turbotic, Celonis, MS Power Automate, Soroco, SAP iRPA, Abbyy etc.• Nurturing strong relations with customers, partners, analysts and industry experts for continuous improvement in our solutions, services and market positioning – Leader in all 5 analyst rankings, Partner Awards (UiPath, AA and Blue Prism)• Exceeding Y-o-Y targets on financial and operational metrices - 2X Revenue growth, 5% GM improvement and 50% Realization improvement

Education

• IETE

  Bachelor of Technology - BTech, Electronics and Telecommunications Engineering

• Delhi Skill and Entrepreneurship University

  Diploma, Electronics and Communications Engineering

• SPJIMR SP Jain Institute of Management & Research

  MBA, FINANCE

Skills

• Data Warehousing
• Management Consulting
• Sdlc
• Solution Architecture
• IT Strategy
• Business Analysis
• Global Delivery
• Team Management
• Requirements Gathering
• Pmp
• Business Intelligence
• Business Development
• Pre-Sales
• Vendor Management
• Resource Management
• Software Development Life Cycle (Sdlc)
• Business Process
• Software Project Management
• Requirements Analysis
• Sales